Customer Service

1. After Sale Service:
If you get any problems when using the machine, please feel free to contact us. We provide online service from Monday to Friday. You can also call us, our engineer will provide customized technical support for you. 
2. Maintenance: 
We would supply you with the maintenance guide in the instruction.In order to bring you the longer lift time of machine, pls keep in mind that you should do the related work before and after each work. 
Components: The extra components are charged, but we can ensure you that all the components are strictly in accordance with contract requirements and the relevant national standards.
3.Technical service
3.1 Technical project design: According to the actual needs of customers, we can advise the suitable types and specifications of the equipment. We can also customize the machine according to the special requirements of customers until clients’ satisfaction. 
3.2 Technical guidance: Afer machines arrived Clients’ factory. we also can send our professional enginers to insatlal the machines and also can teach your workers to operate machines until they can operate well. 
3.3 Consult Project: To provide users with free technical consult, if it will not leak our company's technical secrets.
3.4 User training: We offer training technical person for clients, to make the customer have a certain technology and machine maintenance skills. All of this are free.
4. Warranty 
One year of warranty period, begins with the date which the production line finished installation at clients' place. 
5. Payment 
We accept TT, L/C , Western Union, Cash, etc.
6. Certificate
With hard working and professional teams and joint effort, we have passed the CO, FAT , Form A, Form B, Form C, Form E, Form F, Form R, COC, PVOC, SONCAP, SGS, SASO, ISO, and CE authentication, aiming at being diversified and globalized machinery enterprise. Our company has won high and new technology enterprise of Henan, excellent enterprise of Henan, etc honors.
Any questions, warmly welcome to contact with After-sales Department. 
Email [email protected]

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